CIS/Utility Billing Solutions

Benefits

Configure the application to meet your specific business' utility billing requirements

Easily access real time customer information across all departments

Automate all internal repetitive tasks

Document, locate and update every customer interaction

Take control of even the most complex rate structures

Real time transactions> eliminate the need for day end processing

Store documents images such as driver's licenses and birth certificates

Integrate your entire operating environment

Communicate directly with customers individually or in mass via email

Take all payment formats: cash, physical check, electronic check, credit and debit cards

Communicate directly with mobile field service personnel

Provide your customers budget and levelized billing plans

Enhance end user security by configuring access rules for individual users

Track and audit all end user data changes

Fully customizable bill print format

Leverage Microsoft Office technology via Word, Excel, and Outlook Report on data via Crystal Reports, PDF, Word, Excel, CSV and HTML


CUSI has two CIS/Utility Billing solutions to address the challenges of both small and large utilities serving metered services of water, sewer, natural gas, power and waste management.






Specifically CUSI's products increase productivity, decrease operating expenses and improve customer service by:

  • Being intuitive and simple to use resulting in a minimal learning time.
  • Decreasing customer response times by providing greater access to vital data real time while empowering your staff to make informed decisions.
  • Providing customers with a self-service delivery model via the internet, telephone, kiosks, and wireless devices enhancing their experience through greater access to information.
  • Utilizing operational dashboards with role based environments to provide concentrated amounts of information to improve user productivity.
  • Easily integrate with external solutions, such as accounting, check scanning, GIS, IVR, municipal services, websites and work management.
  • Being highly configurable, allowing for maximum flexibility as business utility billing processes change