CUSI Selects Capital Payments to Implement E-Commerce Solutions for the Utility Industry
MELVILLE, N.Y., June 16 /PRNewswire/ --
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Continental Utility Solutions, Inc. (www.cusi.com), a leader in the utility billing software industry, joined forces with Capital Payments. CUSI now offers clients an electronic payment solution geared specifically for the utility sector. Capital Payments' integration provides competitive access to Visa®/MasterCard® programs for utility companies looking for ways to reduce expenses and automate operations. The partnership is a distinct advantage for utilities who are aggressively improving customer service.
Opelika Utilities Whitepaper
A Proactive Approach to Water Loss
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Upon completion of pilot installation, Opelika Utilities found that 28% of residences had some form of water leak occurring at their property. With assistance from Neptune and Continental Utility Solutions, Inc., the Continental CIS software was modified to interpret and display value-added data coming from the E-Coder. Within a few weeks Opelika Utilities began generating customer statements that featured leak notifications displayed on the billing statements, prompting customers to locate and repair their water leaks. The second billing cycle showed a dramatic reduction in leak occurrances from 28% to 18%. The third billing cycle showed further reduction from 18% to 11%. The transferring of the leak detection data from Neptune's E-Coder through the Neptune meter reading system to Continental's CIS software and then to the customer via a billing statement was accomplished without any intervention from Opelika Utilities' customer service representatives.
