Opelika Utilities Whitepaper
A Proactive Approach to Water Loss
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Upon completion of pilot installation, Opelika Utilities found that 28% of residences had some form of water leak occurring at their property. With assistance from Neptune and Continental Utility Solutions, Inc., the Continental CIS software was modified to interpret and display value-added data coming from the E-Coder. Within a few weeks Opelika Utilities began generating customer statements that featured leak notifications displayed on the billing statements, prompting customers to locate and repair their water leaks. The second billing cycle showed a dramatic reduction in leak occurrances from 28% to 18%. The third billing cycle showed further reduction from 18% to 11%. The transferring of the leak detection data from Neptune's E-Coder through the Neptune meter reading system to Continental's CIS software and then to the customer via a billing statement was accomplished without any intervention from Opelika Utilities' customer service representatives.
UMS.net Implemented
UMS.net implemented for Commercial Water and Energy in Miami, Florida
FOR IMMEDIATE RELEASE
DATE: SEPTEMBER 1 2006
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Continental Utility Solutions, Inc. (CUSI) has recently completed the installation of Utility Management Solution.net (UMS.net) for Commercial Water and Energy, Co., of Miami, Florida. UMS.net is the latest technology in CIS/Billing applications and was developed in Microsoft’s .net environment. UMS.net is a Customer Information System (CIS) and Utility Billing application that allows CW&E to service its apartment resident customers with expanded online bill payment and account management services.