Interactive Voice Response
Automated Courtesy Calls.
Tele-Works can help remove the pain of late payments with automated courtesy calls to your past due accounts. Reminders will help customers avoid embarrassing and costly disconnects; fewer disconnects, mean fewer truck roll-outs and lower costs for your department. With our “press 1 to pay now” payment option, making payments has never been easier.
"With delinquent outbound calling from Tele-Works, we were able to reduce unnecessary service shutoffs by more than 70%... that is genuine time and money saved.”
—Alex Pettit, Chief Technology Officer, City of Denton, Texas
Customer self-service only works if users are able to access their account information and make payments in real time. Utilityworks ties directly to your utility database/CIS system, so phone and web payments are posted immediately—with no batch processes and no manual steps.
Utilities have a responsibility to notify their customers of urgent situations: water contamination, service interruptions, or downed power lines. Tele-Works outbound notifications will allow you to notify your customers in a timely manner. Even emergency notices can be delivered to thousands of phone numbers and emails simultaneously.