Walk-In and Call-In Payments

Utility Benefits

• Fast and secure payment collection
• Real-time integration with CUSI Utility Billing Software
• Increased customer satisfaction

Customer Benefits

• Variety of payment methods
• Time-saving self service options
• Recurring payments available

 

CUSI is now offering multiple convenient payment options including credit card terminals, payment kiosks and recurring payment options that are made in real time and post automatically to your CUSI Utility Billing Software. Whether you swipe a card, or direct customers to the Utility’s self serve payment kiosks or credit card terminals, your customers will have the convenience of a highly configurable system that will accept a variety of payment options from multiple accounts.

Credit Card Terminals

Whether you are municipal, private or public utility company, your customers can benefit greatly from a wider variety of payment processing methods. CUSI will work with your company to implement custom billing solutions, such as credit card terminals, that seamlessly integrate all your payment processes while reducing your utility company’s overhead costs.

Payment Kiosks

What if your utility customers could pay their utility bills anytime of the day, without interacting with sales or call center representatives? What if your customers could pay their utility bills without even having to get out their car? Not only would this save your company money by reducing costs and workload, but wouldn’t it increase customer satisfaction as well?

CUSI offers 3 different types of payment kiosks that will offer your utility customers the convenience of being able to make quick payments day or night, without the hassle of dealing with a payment representative. CUSI payment kiosks are easy to use, come with a comfortable user interface and allow your customers to pay with any combination of cash, check, credit or debit card. The 3 different types of payment kiosks CUSI offers are:

• Drive-thru Kiosks that can be set up outside your utility offering a 24/7 drive-thru payment convenience
• Countertop Kiosks that can be set up in your lobby to reduce cashier traffic
• Console Kiosks that can be set up in your foyer for after hours payments

Recurring Payments

CUSI also offers a variety of automated recurring payment options that are easy to use, while offering a secure method of paying utility bills without the hassle of worrying about making utility payments on time. CUSI recurring payments program will reduce your clientele’s need for customer service while increasing customer satisfaction. CUSI’s intuitive billing software allows for your customers to setup recurring credit /debit card and ACH payments, further reducing their need for customer service interaction and almost completely eliminating the potential for late payments and shutoffs.