Utility Billing Features

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CUSI's Utility Billing Systems will help your utility decrease costs, increase revenue and improve your customers satisfaction with your utility service.  By creating an integrated environment for financial management, operational management and customer management, CBSW and UMS has improved revenue and customer service for over 950 utitlies nationally.  Here's how CUSI helps our utility partners:

CUSI Software DECREASES YOUR COST in Administering Your Utility:

  • Decrease Resource Requirements
  • Automates manual processes
  • Payment Management-Check Scanning, ACH and More
  • Accounting Interface
  • Access to Real-Time Data
  • Customer Self-Service
  • Outbound Messaging-Late Notices, Shut-Offs
  • Inbound IVR-Customer Balance, Pay By Phone
  • Work Order Management-Mobile and Automated
  • Billing Management-Secure E-Bill, Text Bill, CASS Cerification

green2Plus, using CUSI's utilty billing software is Environmentally Friendly, so you can save money and save the planet!

CUSI Software INCREASES REVENUE

  • Leak Detection
  • Geospatial Data Analysis-Rates, Late Payments, New Technology
  • Increase Collection Rates
  • Reallocation of Resources
  • Decrease Bad Debts
  • Create New Revenue Streams - Online Services, Lien Fees
  • Increase Quality of Data
  • Improved Distribution Management

CUSI Software IMPROVES CUSTOMER SATISFACTION

By implementing CBSW or UMS, your utility allows your customers to access critical account information 24/7. CUSI utility billing software allows your customers:

  • Greater Access to Data
  • Customer Self-Service
  • Real-time Information
  • Decreased Reliance on Phone Calls
  • Ability to Interact Anytime/Anywhere
  • Access Account on Multiple Devices - Computer, Phone, Kiosk
  • Minimize Time of Interactions
  • Decrease Cost of Operating = Lower Rates

Increasing your customers ablitiy to manage their account increases their satisfaction and reduces their dependence on CSR calls.  Additionally, customer self-service minimizes the amount of your utility's reources spent interacting with clients to process their billing, decreasing your overall operating cost.

More About CUSI and Our Utility Billing Software

CUSI is a leader in the utility billing industry, with over 26 years experience in the field. We offer two utility billing solutions: CBSW which is designed for utility companies up to 50,000 customers, and UMS which is designed for utilities from 50,000 to 250,000 customers.

CBSW and UMS:

  • Designed with over 26 years of customer input
  • Meets complete operational needs of a utility
  • Integrates with over 25 other technologies
  • Requires a short learning curve
  • Easy and intuitive to use
  • Supported by friendly and helpful CUSI tech support
  • Utilitize Cutting-edge, scalable technology
  • Used by Over 950 active clients





Contact CUSI by Email below or Call (870) 336-2212 for immediate, personalized attention.

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