Continental Utility Solutions, Inc. (CUSI), a national leader in utility management software and technology services, is currently seeking a Customer Success Specialist in Jonesboro, Arkansas. As a Customer Success Specialist, you will contribute to the goals of the Customer Success Department at CUSI:
The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.
- Establish relationships as a trusted and strategic CSS to help ensure the continued value of our products and services.
- Develop and maintain customer-success strategies and best practices, as well as customer support content, with help from the CS Team.
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
- Maintain existing customer-success metrics and data as directed.
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
- Facilitate interaction and workflow among project team members, including third-party service providers, to ensue timely deliverables.
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
- Work with sales and marketing teams to boost customer referrals.
- Event planning for internal and external events.
Required skills and qualifications:
- One to three years of experience in communications, marketing, sales, account management, or customer success.
- Strong skills in verbal and written communications, strategic planning, and project management.
- Analytical and process-oriented mindset.
- Ability to work effectively across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
- Event planning experience.
Please direct only serious inquiries to email@example.com.
CUSI is an Equal Opportunity Employer.