MORE THAN JUST A PAYMENT PORTAL
EMPOWER YOUR END USER & DRASTICALLY IMPROVE CUSTOMER SERVICE
24/7 BILL PAY
CWP allows customers to pay their bills online from any device 24/7, helping reduce disconnects and penalties. In addition, to empowering your customers, CWPs self-service functionality will increase productivity by enabling employees to focus on high-value objectives.
VIEW & PRINT CURRENT AND PAST STATEMENTS
CWP and the live integration with your billing application will dramatically improve customer satisfaction. Users can view current and past statements and receipts through the web portal. If enabled, customers can update the email and contact information without ever contacting the utility. All customer changes are tracked in the billing application.
VIEW PAST USAGE & AMI INTEGRATION
CWP makes it easy for your customer to review their current and past usage. Utilities with AMI systems can take this a step further with our single sign-on integration to Usage Analytics Portals. Currently, this integration works for Badger and Sensus AMI systems. Users can log in to CWP and view detailed up-to-the-minute usage if enabled.
CWP will improve customer communication. CSRs can send messages directly to a customer’s CWP message screen or use the main login screen to make announcements at scale. All customer communication is tracked inside of the billing application. Customers can even request new services directly from the portal.
SECURITY AND LIVE INTEGRATION
CWP’s live integration with UMS/UB4 makes it an invaluable addition to your business. CUSI does not integrate with any other payment portals to ensure that we have a completely secure and integrated environment. CWP is also PCI Out-Of-Scope to further protect your company by never storing sensitive payment information.
CWP is easily customized and branded specifically to your utility. You have complete control of what functionality your users will have access to. Users can change background images, colors, verbiage, and much more. You are in full control of your CWP.
Other Key Software Features
- 24/7 Online Bill Pay with CC and eChecks
- View Current and Past Statements
- Customer Account Management
- View History and Run Reports
- Quick Pay for Unregistered Customers
- Guaranteed 99.99% Uptime
- Automatic Site Redundancy
- Server Load Balancing
- Automatic Computing Power Scaling
- Encrypted Server Communication
- Dedicated MS Security Team Oversight
- Use Any Device
- Live Portal Metrics
- Completely Customizable
- Built-in Help System for Customers
- Save Payment Items
“This is the best billing software and by far the best technical support I’ve ever used. It really stands out that all of the employees stand behind the software 100%.”
-South Berwick Sewer District