CUSI will execute a series of technical data conversions followed by a series of data reconciliations performed by the client to establish a complete and accurate conversion of the existing data files into CUSI’s applications.
Our expert data conversion staff is only concerned with providing fast, precise data conversions for our clients.
CUSI has database administrators who assist clients with data extractions, data condensing, and data archiving.
The conversion of existing data is a key to the successful implementation of any new software application.
Our Technical Support Team is ready to answer questions in a timely manner.
CUSI maintains a 24/7 Self Service Customer Website where each client can access our knowledge base, report a concern, submit enhancement requests, and even track issues online as they are being resolved.
For those who prefer to speak with a direct representative, we have an attended technical support line.
We provide assistance with software upgrades, enhancement requests to the system, quarterly in house training and new customer training.
The best thing I like about working with CUSI is that all modules are integrated in one place.
The same process that took 2 to 3 hours every day transferring data from billing to accounting now requires nothing more than the push of a button. In fact, the integration alone will pay for the entire UMS.Net utility billing system.
South Berwick Sewer District
This is the best billing software and by far the best tech support I’ve ever used. It really stands out that all of the employees stand behind the software 100%.
Mariposa Public Utility District
Whenever I call or email with questions CUSI is able to help me immediately. Their demeanor and attitude is wonderful and their knowledge amazes me. I wish more companies had people like CUSI working for them. It would sure make life easier!
City of Blooming Grove
We love CUSI’s Utility Billing program! CUSI’s staff is always there when we need them!