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Cyber Security

According to the Director of National Intelligence, the Federal Bureau of Investigation, and the Department of Homeland Security cybersecurity is the top threat facing businesses and critical infrastructure in the United States. The American Water Association takes it a step further by saying cybersecurity is a top priority for the water and wastewater sectors.


  • 29.6% Chance of experiencing cyber breach in 2 years.
  • Utilities are among the top 10 most targeted industries.
  • 60% of small businesses close after experiencing a data breach.
  • 20,000 Utility employees surveyed revealed cyber threats are what they fear could have the biggest impact on operations, with a lack of resources and conflicting priorities as the greatest challenges.


Our Approach

CUSI has developed an end to end strategy to mitigate cyber risk for our clients by developing and maintaining one unified source code for the Utility Customer Service Department, Field Services Department and the Utility Customer Base. Our Clients rely upon CUSI to provide the highest levels of application security using the most current technology.


  • We maintain active employee awareness of all cyber risks
  • We develop and maintain our application based upon latest security standards
  • We actively research cyber risks and trends to address any new cyber risk
  • We continually develop and update all internal procedures related to cyber risk
  • We utilize external third parties to certify application security
  • Continually improving our long-term road map for cyber risk management



  • End to end encryption using TLS 1.2 RSA 2048 with AES 256 encryption
  • Minimization of the number of third-party points of integration risk
  • No sensitive credit card holder data is transmitted or stored within CUSI software
  • Annually audited for FIPS 140-2 Compliance
  • 3rd Party Penetration Testing




CUSI has a science backed, proven approach to cybersecurity. The graph below shows what factors really do matter when impacted by a data breach. CUSI has implemented technology, procedures, and policies based on the information below.


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