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Support Development Specialist

Continental Utility Solutions, Inc. (CUSI), a national leader in utility management software and technology services, is currently seeking a Support Development Specialists in Jonesboro, Arkansas. The successful candidate will work directly with the Technical Support staff and the Development staff to analyze, diagnose, and resolve issues.

Responsibilities Include:

  • Assess issues and provide solutions for problems that cannot be resolved byL1 or L2
  • Develop and apply technical expertise to deliver quality based technical support efficiently and effectively
  • Continually improve product knowledge through training, review, and testing
  • Document issues and findings correctly and concisely using audience-appropriate language and detail levels
  • Work closely with the Development to maintain the status of backlog, contracted work, and bug resolution
  • Development liaison maintaining open communication between Technical Support, Implementation, and Development
  • Train users on application workflow and technical issues
  • Escalation point for L1, L2, and Implementation Issues
  • Perform application testing
  • Ensure ongoing training of any internal resources (L1, Sales, Pre-Sales, Implementation)
  • Maintain client confidence
  • Implement, configure, and install new products
  • Develop custom reports, integrations, or other procedures

Required Skills:

  • Problem-solving and troubleshooting skills
  • In-depth knowledge of product and services
  • Able to grasp new ideas quickly
  • Organizational skills with strong attention to detail and multitasking ability
  • Root cause investigation and reporting
  • Excellent people and communication skills with a professional demeanor
  • Previous customer service or phone support experience
  • Ability to work in a fast-paced team environment
  • Intermediate knowledge of SQL Server, Crystal Reports, and C#
  • A minimum of a bachelor’s degree or higher technical certification

You Will Sweep Us Off Our Feet:

  • Leadership and management experience
  • Software development, testing, or support experience
  • Relational databases, queries, stored procedures experience
  • Finance or accounting, especially in the utility industry experience
  • Client/server applications and environment, networking experience

We offer the following:

Benefits: Competitive salary, company matching 401(k), health insurance, dental insurance, vision insurance, paid holidays, paid vacation, paid sick time, and a discounted gym membership.

Continental Utility Solutions, Inc. (CUSI), is a national leader in utility management software and technology services. We have been developing and servicing Customer Information Systems, Utility Billing Applications, and Financial Management Software since 1984. CUSI leads the industry in providing proven solutions and exceptional service to Public and Private Utilities and Local Government Organizations.

CUSI is an equal opportunity employer.

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